Bury Drop In (“we”, “us” or “our”) are committed to protecting and respecting your privacy. This policy sets out the basis on which we will process personal data collected by or submitted to our website. You should read this privacy policy alongside our cookie policy available here.

Your privacy is important to us:

This policy informs you how we use the information you give us and how we protect your privacy. It also sets out to explain your rights under the UK Data Protection Act (update 2018) and EU General Data Protection Regulations 2018. We abide by UK Law and our data protection regulator within the UK is the Information Commissioners Office (ICO).

When we collect data from you:

We will collect personal data from you when you fill in our contact form, subscribe to our newsletter, or submit an application to volunteer.

Newsletters and similar communications

We use newsletters to keep people up to date with our activities. We will obtain your consent to contact you by email when you subscribe to our newsletter sign up form online. Once the form has been submitted, to complete the subscription process, you will need to confirm your email address by clicking on the link in the email. Any electronic communication of this kind will include a link to unsubscribe for future electronic communications so you can easily withdraw your consent. The unsubscribe link can be found at the bottom of every email sent to you. Alternatively, if you would like to change your consent, you can do this at any time by contacting us directly by email to: ​ We will update your record as soon as we possibly can.


When you submit an application to volunteer on the website, we will collect your full name, address, telephone number and email address.

How we use this information:

We will process this information to help us to:

  • Check eligibility to help as volunteer and, to safeguard you and others.
  • Support and develop you as a volunteer
  • Communicate about our charitable purposes, volunteering, training, campaigns and fundraising.

How we keep your data safe and who has access

We ensure that there are appropriate technical controls in place to protect your personal details and we limit who has access to your information, which is only accessible to those who need to know your details. We do not store any information outside the European Economic Area (EEA). We may need to disclose your details if required to the police, regulatory bodies or legal advisors. We will only ever share your data in other circumstances if we have your explicit and informed consent.

How long we keep your personal data:

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we take into account the nature and sensitivity of the personal data that we process, the potential risk of harm from unauthorised use of disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. If you have agreed to receive our newsletter we will keep your name and email address in our database unless you tell us you don’t want to receive our newsletter anymore.

Your rights regarding your data:

Under certain circumstances, by law you have a number of rights available to you. Please find a summary of your rights below.

  • right of access – you have the right to know what personal data we are processing about you and to request a copy of this information. We will provide you with a full copy within a month of the request. If we require a longer period of time to deal with your request, we will let you know and explain why.
  • right to rectification – you have the right to ask us to correct any personal information that is inaccurate or incorrect.
  • right to erasure – should you wish us to delete your data at any point, please make a request to This will be actioned unless there is a lawful basis for us to retain the information, in which case you will be advised accordingly.
  • right to restriction of processing – you have the right to restrict the processing of your information in certain circumstances.
  • right to object to processing – you have the right to object to processing information in certain circumstances.
  • right to data portability – you have the right to ask for us to transfer the information that you have provided us with from one environment to another, or give it to you.


Our contact details:

Should you wish to contact us in relation to any issues within this policy, please contact:

Bury Drop In
Office B, Hoste House
Whiting Street
Bury St Edmunds
IP33 1NR


You will be responded to as promptly as possible.

Your right to complain:

Should you wish to make a complaint in relation to data protection issues relating to our policy, you can contact us at Bury Drop In (address above) or you can contact our regulator at the Information Commissioner’s Office:

Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF

Tel: 0303 123 1113 (local rate).

Changes to our privacy policy:

Any changes we may make to our privacy policy in the future will be posted on this page, and where appropriate, notified to you by email.